​Terms and Conditions and Privacy Policy
Introduction
Tulla Immigration Services Inc. (hereinafter referred to as "the Company" or "We") values your privacy and is committed to protecting your personal information. This Terms and Conditions and Privacy Policy (hereinafter referred to as the "Policy") outlines the terms and conditions of using our services and how your personal information will be processed. This Policy applies when you use our website and services, and by using our services, you consent to the terms of this Policy. Please read and understand this Policy carefully.
Terms of Service
1.1 Scope of Services
The Company provides a variety of immigration-related services, including immigration consulting, visa application assistance, permanent residency and citizenship application support, university/educational institution admission support, family sponsorship, and more. The specific details of the services provided may vary depending on the agreement with the client.
1.2 Service Usage Procedure
To use our services, clients must request an initial consultation and then proceed with contract signing and submission of the necessary documents. Services are provided on a customized basis according to the client’s needs and situation.
1.3 Client Obligations
Clients are required to provide accurate and truthful information when using our services and submit all necessary documents in a timely manner. Clients are also responsible for all information provided to the Company.
1.4 Service Fees and Payment
The fees for using the services vary by individual service, and the client must pay the agreed amount at the time of service contract. Payment can be made through various methods, such as credit card or bank transfer, and refund policies are applied as outlined below.
1.5 Disclaimer
While the Company strives to provide the best possible service, we are not liable for any refusal of immigration applications or any unforeseen outcomes. Clients understand and agree that the Company is not responsible for any damages resulting from reliance on our services.
1.6 Changes and Termination of Services
The Company reserves the right to change the scope and pricing of services as needed, and such changes will be applied after notifying the client. If a client cancels the contract, partial refunds may be available depending on the terms of the contract.
Privacy Policy
2.1 Collection of Personal Information
The Company may collect the following personal information in order to provide services to clients:
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Name, address, phone number, email address
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Immigration-related documents and paperwork
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Visa application information, employment information, education history, etc.
This personal information will be used throughout all processes related to providing services.
2.2 Purpose of Use of Personal Information
The collected personal information will be used for the following purposes:
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Supporting your immigration application, visa application, and permanent residency or citizenship application
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Contacting and consulting with the client
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Collecting and managing feedback to improve service quality
2.3 Protection of Personal Information
The Company takes various security measures, such as encryption, secure servers, and access restrictions, to protect your personal information. Your personal data will be securely protected in accordance with legal procedures.
2.4 Sharing Personal Information with Third Parties
The Company does not provide your personal information to third parties. However, your personal information may be shared with third parties only in cases of legal requirements or with your explicit consent.
2.5 Client's Rights
Clients have the right to access, modify, or delete the personal information provided to the Company at any time. To exercise these rights, clients may contact our customer support team to initiate the process.
2.6 Cookies and Tracking Technologies
The Company may use cookies to improve the website and enhance the user experience. Clients may manage or block cookies through their web browser settings.
Customer Responsibilities
Clients must comply with these terms and ensure that all information provided to the Company is accurate and up to date. If any of the information submitted is incorrect or incomplete, it may affect the provision of services, and the Company shall not be held responsible for any issues arising as a result. The client bears full responsibility for the accuracy of the information provided.
Service Changes and Termination
The Company reserves the right to modify or discontinue its services as needed. In the event of service termination, clients will be notified in advance, and appropriate measures will be taken based on the status of their service agreement.
Legal Dispute Resolution
Any disputes arising from or related to this Policy and Terms shall be governed by the laws of Canada. In the event of a dispute, the courts of the Province of Alberta, Canada, shall have exclusive jurisdiction.
Policy Changes
This Terms and Privacy Policy may be updated at any time, and any changes will be posted on our website. Clients are responsible for reviewing the most current version on the website and are deemed to have agreed to the updated terms by continuing to use our services.
Contact Information
If you have any questions or concerns regarding this Terms and Privacy Policy, please contact us at:
Tulla Immigration Services Inc.
Email: info@tullaimmigration.ca